BetQQ Privacy Policy – Your Data, Your Rights

This Privacy Policy describes how BetQQ ("we", "us", "the Platform"), operator of betqq.click, collects, uses, stores, and protects the personal information of users ("you", "the Player") who register and interact with our services. BetQQ is an online betting and gaming platform serving players in Pakistan. All services are provided in Pakistani Rupees (PKR).

By creating a BetQQ account or continuing to use any part of the platform — including the sportsbook, casino, live cricket section, Teen Patti tables, or VIP Club — you confirm that you have read this Privacy Policy and agree to how your data is handled as described here. If you do not agree with this policy, you should not use BetQQ's services.

BetQQ is committed to handling personal data responsibly, transparently, and securely. We collect only what is necessary, use it only for defined purposes, and give you meaningful control over your own information. This policy was last updated in January 2025 and applies to all activity on betqq.click from that date.

BetQQ collects data in two ways: information you provide directly when registering and using the platform, and information collected automatically through your use of the service. Here is a complete breakdown of the categories of personal data BetQQ may hold about you.

BetQQ uses your personal data only for specific, legitimate purposes. Every data use is tied to a defined reason, and we do not process data in ways that are unrelated to running the platform and serving you as a player. Here is a full account of why we use each category of data:

• Account management: Your identity and contact data is used to create and maintain your BetQQ account, verify your age (18+), and enable you to log in securely.
• Payment processing: Financial data is used to process PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, Visa, and Mastercard. BetQQ uses this data to match transactions to the correct account and verify payment ownership.
• Identity verification: BetQQ may request CNIC or other documentation to verify your identity as part of our Know Your Customer (KYC) obligations. This is required before large withdrawals or if our fraud detection system flags an account for review.
• Fraud prevention and security: Technical and usage data is analysed to detect suspicious activity, protect against account takeovers, and prevent money laundering or collusion across BetQQ's games and sportsbook.
• Platform improvement: Anonymised usage data helps the BetQQ product team understand how Pakistani players navigate the platform, which features are most used, and where the experience can be improved.
• Customer support: Communications data is used to resolve your queries, investigate disputes, and maintain a history of your interactions with the BetQQ support team.
• Promotional communications: If you have opted in, contact data is used to send BetQQ promotions, bonus offers, and VIP Club updates via email or SMS. You can opt out at any time.
• Responsible gaming: Usage and financial data is used to monitor for patterns that may indicate problem gambling behaviour. BetQQ may reach out proactively if our responsible gaming monitoring flags a concern.

Because BetQQ operates entirely in Pakistani Rupees and relies on Pakistan's local payment infrastructure, payment data is an important category of personal information that deserves specific explanation.

When you make a deposit or withdrawal via Easypaisa or JazzCash, BetQQ processes the transaction through the relevant mobile money network's API. BetQQ receives confirmation of the transaction — including the amount in PKR, the transaction reference, and a partial identifier for your mobile wallet (not your full account details or PIN). This data is stored securely and used only to match the deposit or withdrawal to your BetQQ account.

For bank transfers (IBFT), BetQQ receives your account name and IBAN from your payment instruction. This is used to verify that the paying account belongs to the registered BetQQ player and to process the corresponding withdrawal to the same account.

For Visa and Mastercard transactions, card data is processed entirely by our third-party payment gateway, which is certified to PCI-DSS standards. BetQQ does not receive or store your full card number or CVV. We receive only a transaction reference and a masked card identifier (last four digits) for record-keeping.

BetQQ uses cookies and similar tracking technologies to operate the platform and improve the user experience. A cookie is a small text file placed on your device when you visit betqq.click. Cookies do not contain your personal information in identifiable form — they store session identifiers and preference data that helps the platform function correctly.

BetQQ uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These manage your login session, remember your language preference, and keep your account secure. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand how players use BetQQ — which pages are visited most, how long sessions last, and where players leave the site. This data is anonymised and aggregated. Analytics cookies can be disabled through your browser settings.
• Preference cookies: Store your settings such as preferred game view, table layout, or bet display format so you don't have to reset them each visit.

BetQQ does not use third-party advertising tracking cookies or sell cookie data to advertisers. You can manage cookie preferences in your browser settings at any time. Disabling essential cookies will affect your ability to log in and use the platform normally.

BetQQ does not sell personal data to third parties. Your information is only shared in the following specific, limited circumstances:

• Payment processors: To process your PKR deposits and withdrawals, BetQQ must share relevant transaction details with Easypaisa, JazzCash, NayaPay, SadaPay, bank networks, or card payment gateways. Only the minimum necessary data is shared for each transaction.
• Identity verification services: When KYC verification is required, BetQQ may use a third-party identity verification provider to validate your CNIC or other documents. These providers are bound by strict data processing agreements and may not use your information for any purpose other than verification.
• Fraud prevention and security: BetQQ may share account and transaction data with fraud detection services or industry-standard anti-money laundering databases where required to detect and prevent illegal activity.
• Legal obligations: BetQQ may disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law or a valid legal order. We will only share the specific data required by the order.
• Platform service providers: BetQQ uses technology service providers — such as cloud hosting, email delivery, and analytics platforms — who process data on our behalf. All such providers are vetted and operate under data processing agreements that prevent them from using your data independently.

BetQQ retains personal data for as long as is necessary for the purposes described in this policy, or as required by applicable legal obligations. Here is a general guide to retention periods for different data categories:

• Account and identity data: Retained for the lifetime of your active BetQQ account, plus a minimum of 5 years after account closure. This is required for anti-money laundering and financial record-keeping compliance.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction.
• KYC verification documents: Retained for the duration of your account plus 5 years, or as required by applicable regulation.
• Customer support communications: Retained for 2 years from the date of the last interaction, or longer if the communication relates to an unresolved dispute.
• Usage and analytics data: Anonymised aggregate analytics data may be retained indefinitely. Individually identifiable usage data is retained for 12 months from collection.
• Marketing opt-in data: Retained until you withdraw your consent or request deletion.

When your data is no longer required, BetQQ securely deletes or anonymises it. Deletion requests from players are processed within 30 days, subject to any overriding legal retention requirements.

As a BetQQ player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact us at support@betqq.click with your BetQQ username and the specific right you wish to exercise.

BetQQ implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or misuse.

• SSL/TLS encryption: All data transmitted between your device and betqq.click is encrypted using TLS 1.2 or higher. The padlock in your browser's address bar confirms this is active.
• Password storage: BetQQ passwords are stored as one-way cryptographic hashes. No BetQQ employee can ever see your password in plain text.
• Access controls: Internal access to player data is restricted to staff who genuinely need it to do their job. Access is logged and reviewed regularly.
• Two-factor authentication: BetQQ supports two-factor authentication for player accounts. We strongly recommend enabling this in your account security settings.
• Fraud monitoring: BetQQ's risk systems continuously monitor account activity for unusual patterns — unexpected login locations, large or unusual transactions, or rapid behaviour changes — and flag these for review.
• Data breach response: In the event of a data security incident that affects your personal data, BetQQ will notify affected players as promptly as possible and take immediate steps to contain and investigate the breach.

While BetQQ takes data security seriously and implements strong measures, no online platform can guarantee absolute security against all threats. You can contribute to your own account security by using a strong, unique password for BetQQ, enabling two-factor authentication, and never sharing your login credentials.

BetQQ's services are strictly for adults aged 18 and over. The platform is not intended for, marketed to, or designed for use by minors. BetQQ does not knowingly collect personal data from anyone under the age of 18.

Age verification is part of the BetQQ registration process. If BetQQ discovers or has reason to believe that a player is under 18, the account will be immediately suspended, all pending bets will be voided, and any deposited funds will be returned to the payment method used — minus any winnings derived from play, which will be forfeited.

BetQQ may update this Privacy Policy from time to time to reflect changes in the platform, services, applicable law, or standard privacy practices. When we make meaningful changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how your data is used, BetQQ will notify registered players via email or a prominent notice on the platform. We encourage you to review this page periodically. Continued use of BetQQ after a policy update is published constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact BetQQ's support team:

• Email: support@betqq.click
• Subject line for privacy requests: "Privacy Request – [your BetQQ username]"
• Response time: All privacy-related queries are acknowledged within 48 hours and resolved within 30 days.

BetQQ is committed to resolving privacy concerns promptly and fairly. If you are not satisfied with how we handle your request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.